What is Business Service Management?

What is Business Service Management? Simply put, it is the natural evolution of Information Technology (IT) management addressing the needs of companies to more thoroughly monitor and manage the quality of the information technology -based services offered to their clients (both inside the company and out). The principal question Business Service Management addresses is: How do Information Technology organizations unfailingly identify and remediate issues detrimental to important business services so that the company and its mission are not adversely impacted? READ MORE