Industry Comments
While the alignment of IT processes with business functions is critical to a company’s IT strategy, many companies still have gaps in their existing resolution process and systems in dealing with service failure or interruption events. Event resolution systems which meet imperative requirements have a straightforward, immediate payback to an organization, often within 30-60 days of deployment. 
Contact Whitlock
Are You A Candidate?
When incidents occur, and despite your investments and best efforts, do you remain challenged when it comes to notifying the proper staff and efficiently resolving events? Are you failing to decrease response times and reduce the cost associated with outages? Do you lack visibility and accountability in the resolution process?
If you answered “yes” to any of these questions, then you are a candidate for our Automated Event Notification & Resolution offering.
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The Promise of Our Offering
With our offering we ensure first that the correct processes are in place. Then we ensure that event alerts are reaching the right person at the right time, the event is being resolved in a timely manner, and an audit trail will be available to promote continuous improvement.
Consequently, the promises of our offering include:
- The review, development and automation of the requisite operational best practices
- Targeted event notifications that reach the correct person(s) in a timely manner
- Decreased response times with automated escalations resulting in quicker event resolution and a reduction in costs associated with application outages
- Visibility and accountability in the resolution process enabling continuous improvement and higher user and customer satisfaction
Where to Begin?
We begin with an assessment of your current (applicable) Service Management processes and any Event Notification automation currently in place. Following, we will provide you with an analysis of the suitability of our offering. Where data is available we will calculate the costs associated with the current state of your environment and compare that to the costs and financial savings associated with our offering.
If you decide to proceed we will submit a Statement of Work and Project Plan detailing our responsibilities (and yours), our suggested timeline, the project’s success criteria (your goals and ours) and our deliverables.
You will receive a successful project managed by our Project Management Office, delivered to the expectations Whitlock established at the outset. Take that critical initial step to more effective service management—a worthwhile investment in technology, your personnel and the well-being of your business.
Thank you for your interest in Whitlock.
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