Industry Comments
IT operational efficiency depends on the applying the right people to the right problem at the right time. BSM alerts IT how events are impacting business services thereby allowing IT to prioritize their work in order to minimize business impact. Faster, focused problem isolation means less wasted effort, happier clients and accolades for IT! 
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Are You A Candidate?
Do you have disparate monitoring tools for each of your IT domains that fail to provide a comprehensive view of application health? When an application performance problem arises do you notify a number of different people (or groups) in order to solve the problem? Are your users aware of application performance problems before you notice them? Are you unable to report on application performance to business operations and, therefore, hampered in justifying the budget required for exemplary infrastructure and application support?
If you answered “yes” to any of these questions, then you are a candidate for our Business Service Management offering.
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The Promise of Our Offering
The primary reason IT pursues BSM is to minimize the impact of unplanned application outages to the user community. The secondary reason is related—it is to remove the wasted and duplicative effort associated with troubleshooting incidents when only point monitoring solutions exist.
Consequently, the promises of our offering include:
- An increase in application availability resulting from:
- Improvements in event management processes
- A holistic operational view of your application
- End-user monitoring (to complement operational management)
- Automated, programmable corrective actions
- And advanced event correlation (to immediately assess root cause)
- An increase in the morale of your personnel as improved processes and software automation enable IT to escape from what The Gartner Group has repeatedly referred to as the “80/20 Rut”. That is, the predicament that is pervasive within IT—the dedication of 80% of the day addressing infrastructure-related outages, and 20% of the day executing on planned and budgeted strategic initiatives
- Improved relationships with the lines of business as they perceive the innovative work that IT is doing to ensure (and report) the health of their business-critical applications
Where to Begin?
It begins when operational inefficiencies are impacting IT morale, with user perceptions of IT, application performance, relationships with the line of business teams and corporate profitability.
If the situation warrants, Whitlock provides you with an assessment of your event management processes and the management tools currently in place. Following, we will provide you with an analysis of the suitability of our offering. Where data is available, we will calculate the costs associated with the current state of your environment and compare that to the costs and financial savings associated with our offering.
If you decide to proceed we will submit a Statement of Work and Project Plan detailing our responsibilities (and yours), our suggested timeline, the project’s success criteria (your goals and ours) and our deliverables.
You will receive a successful project managed by our Project Management Office, delivered to the expectations Whitlock established at the outset. Take that critical initial step to more effective service management—a worthwhile investment in technology, your personnel and the well-being of your business.
Thank you for your interest in Whitlock.
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