Industry Comments
Change is disruptive, and poorly managed change poses a serious risk to critical business services. Studies reveal that sixty percent (60%) of the associated effort in IT is change-based, and yet most companies do not fully exploit automation in order to manage, approve, and validate changes in a consistent, controlled manner. 
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Are You A Candidate?
Industry studies have revealed that 40% of IT incidents and 60% of the associated efforts to remedy those incidents are a result of poorly executed change. Does this apply to your environment? Are changes made on an ad hoc basis with little visibility into the business impact of change? Are you concerned about the absence of a SOX-compliant audit capability? Are your weekly (or daily) change meetings encroaching on your ability to complete projects on time?
If you answered “yes” to any of these questions, then you are a candidate for our Change and Configuration Management offering.
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The Promise of Our Offering
The primary reason IT pursues more effective configuration and change management is to control the increasing volume of changes to their production environment. Additionally, because change can be so disruptive there is a need to minimize the impact of unplanned outages to the user community. Lastly, IT must be able to cost-effectively manage change at the pace required by the business.
Consequently, the promises of our offering include:
- Providing you with real-time visibility into the status of all changes via business dashboards
- Managing changes based on the impact to individual business services
- Implementing an integrated, repeatable, enforceable ITIL-compliant process for Service Management and SOX compliance
- Reducing the risk of change so that your company is not counted among those dedicating 60% of their time addressing business interruptions attributed to poor change control processes
Where to Begin?
It begins with recognition of the disruptive and costly nature of change within your company.
If the situation warrants, Whitlock provides you with an assessment of your current change and configuration management processes and the software automation currently in place. Following, we will provide you with an analysis of the suitability of our offering. Where data is available, we will calculate the costs associated with the current state of your environment and compare that to the costs and financial savings associated with our offering.
If you decide to proceed we will submit a Statement of Work and Project Plan detailing our responsibilities (and yours), our suggested timeline, the project’s success criteria (your goals and ours) and our deliverables.
You will receive a successful project managed by our Project Management Office, delivered to the expectations Whitlock established at the outset. Take that critical initial step to more effective service management—a worthwhile investment in technology, your personnel and the well-being of your business.
Thank you for your interest in Whitlock.
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