Industry Comments
e-SD copes with everything we aspire to do. With the foundation in place we’re able to build different processes around our needs allowing us to leverage it in every aspect of our business. I’ve never needed convincing about the quality and flexibility of e-SD. It’s 2000 times better than our old system. 
Are You A Candidate?
Are you looking for an “off-the-shelf” Service Desk that is fully configurable? Would you like to implement an ITIL-compliant Service Desk in weeks and not months? Have you considered a Service Desk integrated with industry leading Business Process Management (BPM) software?
The Promise of e-Service Desk
e-Service Desk is ITIL-compliant Service Desk designed to provide a simple and easy to use interface that is intuitive for users. It is fully configurable and allows easy wizard-driven integration into existing applications and data-sources.
The core modules are designed to provide accurate and appropriate information and reporting to all areas of the business; core modules include:
- Incident Management
- Problem Management
- Change Management
- Release Management
- Configuration Management
- Knowledge Management
- SLA Management
- Survey Management
- Request and Service Fulfillment
What makes e-Service Desk unique? It is built atop the business process functionality of Metastorm’s BPM software. By developing its technology from the process up (around the ITIL framework) e-Service Desk allows users to tailor processes (via a drag and drop modeling paradigm) to their company’s specific needs.
Additionally, ICCM’s flexible pricing allows companies of all sizes to adopt a pricing structure that suits their needs, whether it is Process, Named, Concurrent or Role Specific.
Where to Begin?
Please read more about ICCM and e-Service Desk at: www.iccm.co.uk
Please contact us to discuss your Service Desk requirements, your current (and planned) ITSM processes, your staff, applications that will be integrated with your new Service Desk and your reporting requirements (KPIs). If together we agree that e-Service Desk is a viable solution we will schedule a demonstration tailored to your specific needs.
If you decide to proceed with e-Service Desk, we will submit a Statement of Work and Project Plan detailing our responsibilities (and yours), our suggested timeline, the project’s success criteria (your goals and ours) and our deliverables.
You will receive a successful project managed by our Project Management Office, delivered to the expectations established at the outset. We look forward to speaking with you.