Partner Comments
Whitlock was the first partner I considered for helping to expand our presence in the United States. Their focus and concern for customer value and enablement, as well as quality delivery, made them the perfect partner for ICCM US. The team – the people – at Whitlock have always been a pleasure to work with and I knew they would quickly comprehend and understand the value proposition of a BPM based IT Service Management solution. 
John Clark, President, ICCM US
ICCM
Whitlock’s veteran ITSM guidance and ICCM’s technology provide revolutionary software and superior services to organizations aspiring to Best Practice Service Management. Rather than the legacy “application development” driven approach that many vendors in the market have adopted, ICCM’s forward-thinking approach blends their first-class Service Desk tool with the functionality of business technology in the form of Metastorm BPM™.
ICCM’s e-Service Desk deploys more ‘out of the box’ capabilities, more efficiently and effectively than competitors, providing clients with accelerated ROI. By developing its technology from the process up around the ITIL® framework, Whitlock and ICCM solutions allow customers to tailor processes around their company’s actual needs, giving better value and ensuring a smooth implementation into any environment.
The implementation of ICCM’s e-Service Desk tool, coupled with Whitlock’s years of consulting expertise in the ITSM realm, will ensure the delivery of a radically different approach to Service Management.
To learn more about ICCM, please visit: www.iccmco.com