Ann Ashley
Whitlock
410.266.3037
ann.ashley@whitlockis.com
For Immediate Release
itSMF USA Nashville Local Interest Group
Service Level Management
| Date: | Wednesday July 9, 2008 | |
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| Time : | 11:00am -1:00pm, Lunch will be provided. | |
| Location: | Service Level Management: The presentation is a sneak preview of a Fusion 2008 presentation! |
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| Topic: | Service Level Management: The presentation is a sneak preview of a Fusion 2008 presentation! It will cover factors to consider when your organization is ready to begin implementing service level agreements as well as how to negotiate, build, maintain and report on the SLAs. The primary focus of the presentation will be on the elements to be included in the agreement and why they are important. The individual components and the part they play will be discussed in detail. In addition, we will discuss post implementation monitoring, reporting and improving. |
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| Speaker: | Richard Russell, Service Level Manager at HCA and Nashville LIG Membership Chair | |
| Parking: | Parking is available in labeled Visitor Parking lots, as well as Lot J (near Charlotte). | |
| RSVP: |