Whitlock Business Service Management Solution Aligns Technology with the Business Using HP Software

Annapolis, Maryland, June 23, 2008 – Today, Whitlock announces the Whitlock Business Service Management solution featuring HP Business Management Software (BSM) that fits business needs and aligns technology with the business. Whitlock, an HP Software Platinum Business Partner, collaborated with HP, a recognized industry leader in BSM, to create a solution that can help businesses understand their infrastructure components and applications, how they operate, and how well they manage events, applications, databases, and services.

“If it takes too long to identify and solve problems, if there are too many people involved in fixing them, if you don’t have a clear view of the overall health of your underlying technology systems and services – and if your customers have become your primary notification system for service failures or performance problems – then you need a more efficient technology operation, one that runs like a successful business. That’s why Whitlock has worked with HP to put together a solution that addresses these issues,” says Jeff Jamieson, Vice President of Sales and Marketing at Whitlock.

The Whitlock BSM solution, when used with HP BSM software, can help businesses align their technology with, and provide greater value to, their business. Backed by years of implementation experience, Whitlock is dedicated to minimizing the impact of unplanned application outages and removing wasted effort associated with troubleshooting incidents. Whitlock helps customers to understand infrastructure behavioral patterns so that a business can arrive at targeted business outcomes with minimal risk and at an affordable cost.

The Whitlock BSM solution combines software and consulting components that address the people, processes, and technology considerations necessary to achieve a successful BSM initiative. By utilizing HP BSM software, the solution can optimize the availability, performance, and effectiveness of business services and applications and help diminish the chance for error. The solution consists of HP Business Availability Center, HP Operations Center, HP Universal Configuration Management Database, Whitlock Event Management Process Consulting and Expert Tool Deployment and AlarmPoint Systems Alerting System.

“Customers are looking to dynamically link business-focused services to the underlying technology infrastructure, and using HP Business Service Management software with Whitlock solutions can help achieve that,” said Stephen Smith, senior product marketing manager, Business Technology Optimization Products, HP. “A complete BSM system maps business processes and infrastructure resources, and dynamically links the two together to provide complete system management.”

Headquartered in Annapolis, Maryland, and servicing businesses reaching from Pennsylvania to Florida, Whitlock is a business consulting firm that designs and deploys IT Service Management (ITSM) solutions. These solutions help IT executives integrate information, processes, and technology that help align IT with the business. Whitlock customers can proceed at their own pace to reach a payoff which can include a more agile and responsive business, e.g., lower IT costs and higher service quality. Through its relationship with HP, Whitlock delivers HP Software solutions and ITSM consulting, which affords customers a high level of product knowledge and ITSM expertise.