Measuring To Improve: Using the ITIL v3 7-Step Improvement Process
Speaker: Lou Hunnebeck, VP ITSM Vision and Strategy, Third Sky
July 17, 2008
11:00am – 1:30pm
The Place at Innsbrook, Glen Allen, Virginia

To Register, Please Visit: http://www.itsmfusa.org/mc/page.do?sitePageId=2999