Meeting Details:

Date:

Thursday,  August 7, 2008

Time:

8:30am - 3:00pm
Networking Lunch from 11:50 to 12:45pm

Location:

U.S. Securities and Exchange Commission
100 F Street NE, Washington, DC
(Next to Union Station – Metro: Union Station, Red Line)

Program:

Capitol-ize With ITIL:
Vendor Debates: Capitalize and judge for yourself, as leading technology and solution vendors battle for mindshare in head-to-head debates focused on five sizzling hot ITSM topic areas
Vendor Fair: Capitalize by interacting with and challenging nearly 40 leading ITSM vendors assembled under one roof: ask how they would address your most challenging ITSM issues and questions
Networking: Capitalize on your opportunity to network with over 200 ITIL peers and professionals
Kreative Korner: Take a peek ahead at the future – itSMF 08 Conference, meet other LIG leaders, and treat yourself to rich multimedia information over CCTV including session broadcasts, infomercials and segments from prior events

Cost

FREE

Moderators:

Moderators are itSMF USA and LIG leaders, including Majid Iqbal, Gartner Group and ITIL V3 Service Strategy Co-author

Agenda

8:30 - 9:00am

Registration, Coffee and Networking

9:00 - 9:10am

Opening Remarks

Morning Session – Product Vendor Focus

9:10 - 9:55am

Vendor Debate 1:  Integrated Suites with Focus on Incident/Problem Management (up to 4 vendor contestants)

10:00 - 10:45am

Vendor Debate 2:  Service Catalog and CMDB (up to 3 vendor contestants)

10:45-11:00am

Break

11:00-11:45am

Vendor Debate 3: SLA, Reporting and Metrics (up to 3 vendor contestants)

11:45-11:50am

Morning Door Prize Results

11:50-12:45pm

Networking Lunch

Afternoon Session –Services Vendor Focus

12:45-1:30pm

Vendor Debate 4: ITIL System Integration Delivery (up to 3 vendor contestants)

1:35-2:20pm

Vendor Debate 5: ITIL Training Delivery (up to 3 vendor contestants)

2:20-2:30pm

Afternoon Door Prize Results and Program Wrap Up

2:30-3:00

Ice Cream Social/Networking