Webinar: Enabling IT Service Management Excellence through Business Process Management
An overview of how e-Service Desk optimizes IT with BPM
| DATE: | Thursday, 14th May, 2009, | |
| TIME: | 4:00pm BST / 11:00am EDT / 8:00am PDT | |
| DURATION: | 1 hour |
Description
The economic conditions of 2008 and undoubtedly 2009 will go down in history as the worst economic slump since the Great Depression. And since Information Technology wasn’t around in 1929, this is arguably the worst economic downturn for IT in history. As many people in the industry painfully understand now, the IT organization is no longer immune from this recession or future business cycle downturns.
This FREE WEBINAR provides insight into how ICCM’s IT Service Management software, e-Service Desk utilizes Business Process Management, an emerging business technology, to align IT processes to the overall business goals, as well as simplifying, driving costs from, and optimizing IT.
Presenter
Dave Crane - Divisional Director ICCM
Joining ICCM in 2004, Dave manages one of ICCM's existing customer divisions and is responsible for the successful installation, implementation of e-Service Desk at customer's sites and their ongoing customer services and also managing ICCM's international partner network with experience of over 100 installations.
Dave has worked in the Service Management industry for over 15 years and is fully ITIL qualified in both ITIL V2 and ITIL V3.
To register, please visit: http://www.iccmco.com/WebinarDetails.aspx?cid=423