Webinar: Change and Release Management
| DATE: | Tuesday, 26th May, 2009 | |
| TIME: | 4:00pm BST / 11:00am EDT / 8:00am PDT | |
| DURATION: | 1 hour |
Description
A walkthrough the theory, process and practicalities of Release and Change Management in e-Service Desk, on overview of the functionality plus hints and tips for implementation.
This FREE WEBINAR provides guidance on the differences between BPM and Workflow, and how Business Process Management, an emerging business technology, lends itself very well to achieving key business objectives, rather than the limitations faced with application-specific Workflow.
Presenter
John Noctor - Senior Consultant ICCM
John joined ICCM back in 2006, where he is responsible for ...
John has over 20 years of experience in the IT Service Management and Best Practice process implementation field and has held a number of senior roles in industry and has worked in with a number of blue-chip organizations with IT Service Management improvements.
To register, please visit: http://www.iccmco.com/WebinarDetails.aspx?cid=425