Webinar: Changing the Shop Window of IT
How IT can become a 'true' service provider to the business
| DATE: | Wednesday, 3rd June, 2009 | |
| TIME: | 4:00pm BST / 11:00am EDT / 8:00am PDT | |
| DURATION: | 1 hour |
Description
The traditional approach to ordering Products & Services within an organization can often be a complex task for employees. The manual task of phoning through and/or emailing an order, is often prone to errors or easy for information to be misplaced, resulting in an order being delayed or not being completed.
This FREE WEBINAR demonstrates how IT Services can transform the traditional process for service requests, services and products, by utilizing a shopping cart experience through an online store contained within a customer portal. This feature completely changes the shop window of IT and service provision and, in doing so, it will elevate the perception of IT or the service provider within the customer community.
Presenter
Matt Dispain - Sales Manager ICCM
Matt Joined ICCM in 2006, where he manages ICCM’s new customer base with the delivery of their IT Service Desk solution. His main objective is to meet new customer expectations and help them realize the true potential of ICCM’s Service Management tool within the whole organization. Matt holds a Degree in Business Information Systems Management.
To register, please visit: http://www.iccmco.com/WebinarDetails.aspx?cid=433